For Android, you will require version 9 or superior to visualize the videos and have AR Core to access the interactives with Augmented Reality.

In iOS, you will require version 11 or superior and have ARKit to access the interactives with Augmented Reality.

1. Choose "Create an account" when the app starts.
2. Enter the elicited data and choose "Register".
3. Once the account is created, you will be required to authenticate the registered email through a verification email.

Open the email and confirm the verification. Now you are ready to start the app.

1. When opening the app, go to "Log in". Here you will find the button "Retrieve password".
2. When choosing this button, you will be asked to enter the email to which you want to send the change password link.
3. A confirmation email will be sent to change the password. This link is valid for 60 minutes, afterwards you would have to repeat the process to generate a new link.
4. When clicking on the link, a new tab will open for you to enter and confirm the new password.
5. If the password change is completed, a panel with the message "The password has been changed successfully".
6. A confirmation email is sent.
7. Now you can log in with your new password.

To log in and download the materials you will require an internet connection. Once the contents are downloaded, the app can be used offline. To reproduce the videos, you can download or stream them.
To do the latter, you will require an internet connection.

No. Yeltic LeARn is a learning platform that does not monetize through advertisements.

You can turn the notifications on or off in the "Settings" menu (the gear icon on the top right corner of your screen) found in your "Profile". Here you will find the button "Notification alert" to activate or deactivate them.

1. Go to your "Settings" in the "Profile" section (the gear icon on the top right corner of your screen).
2. Scroll your window down to find the section "Data usage".
3. Turn it off so it does not use your data if you are using the app without wifi.

1. Go to your "Settings" in the "Profile" section (the gear icon on the top right corner of your screen).
2. Scroll your window down to find the section "Information".
3. Here you will find the button "Rate the app".

If you want to report a problem with the app, enter your "Profile", and then go to "Settings" to choose "Contact and Support". You will be redirected to a website where you can inform the problem.

It is convenient to update the app constantly in order to have access to the content released weekly. We suggest you have the automatic updates enabled.

If this happens, try closing and restarting the app. In case this does not work, try deleting and installing it again.

First, verify if one of the following error messages appears:

• Incorrect password.
• Use a valid email account.
• The user does not exist.

Enter the correct information.
If the error continues, try changing your password.

On the top left corner, you will find a symbol (three lines) that opens the navigation menu, from here you can move through the course or close the current window.

If you have an Android system, the first thing you must do is verify that you have an updated version of AR Core Elements. You can verify this directly in the PlayStore, looking for this app and choosing "update" or "download". Verify that you do not have many apps open, since the AR interactives consume many resources from the device and having them open on second ground might cause malfunctions in the interactives. Something you can do to improve the performance is restart the app.

The sustained use of augmented reality can be demanding on any device. If this happens, we suggest you suspend the use of your telephone for a couple of minutes. You can use other less demanding technologies of our app such as 2D interactives, simulators, or videos.

Here are some suggestions to improve your experience with Augmented Reality:

1. When scanning, choose a flat area free from reflections.
2. In case of losing the model due to the movement of the telephone, we can reposition it by choosing "Reposition" in the lateral menu. In case you do not find the model, just restart the interactive.
3. We suggest you reduce the model to the smallest possible size to observe it completely and then adjust it to the most suitable size.
4. To change the language of an interactive, just go to the lateral menu and choose "Settings" to choose the desired language.
5. The gyroscope must remain active to complete the interactives, because otherwise it would not be able to open them.
6. The camera must not be covered when starting the interactives as this might cause the loss of the model.

This tends to occur when an interactive is not completely loaded, but a surface is recognized, and the Augmented Reality asset is placed. To solve this, an "X" button will appear at the top of the screen to exit the interactive. When you enter again, wait a couple of seconds to give time for the loading of the Augmented Reality assets.

1. Press the icon placed on the top left corner (three lines), a lateral menu will open, choose "Reposition AR model".
2. This will allow you to adjust the position, rotation and scale of the model you are using in this interactive.
3. You can place it by clicking over a scanned surface, rotate it by sliding your finger over the screen and change its size by pinching the screen.